First, we would like to thank you for visiting our shop. We hope you have found something that interests you.
To place an order, click on the shopping cart icon next to the item you would like to purchase. A small screen will popup, showing your purchase, with the price next to the item.
To place an order, click on the shopping cart icon next to the item you would like to purchase. A small screen will popup, showing your purchase, with the price next to the item.
- You can not place an order unless your cookies are turned on, please turn on cookies in your browser.
- Please make sure to fill out the entire form including your name, address, phone number, and e-mail address.
- We will contact you within 48 hours of the placement of your order to confirm your purchase.
If you do not receive our confirmation within 48 hours, please contact us again. We try very hard to process your orders and answer all the inquiries we receive, but due to the heavy volume, accidents happen.
E-Mail;mahalo@pua2.com
Phone:1-808-924-2266
FAX:1-808-924-3377
Please feel free to order by phone, fax or e-mail as well.
Phone:1-808-924-2266
FAX:1-808-924-3377
Please feel free to order by phone, fax or e-mail as well.
Payment can be made by credit card, money order, or Paypal.
In the "Pay to" area of the money order, please write "Ukulele Puapua".
If there is an address box, please write "2490 Kalakaua Ave. #19A, Honolulu, HI 96815".
We accept the following credit cards.
[ Visa, Master Card, Diners, American Express, Discover, JCB ]
To pay by credit card, please fill out the required information in your shopping cart screen.
If you are still unsure about credit card security on the internet, please feel free to call us during our business hours.
We keep all credit card numbers and other customer information totally private and do not share any information of any kind to third parties.
To pay by Paypal, please contact us for our account information.
Upon receipt of your payment by credit card/Paypal or upon clearing of your money order, we will ship out your ordered item(s) to your shipping address.
In the "Pay to" area of the money order, please write "Ukulele Puapua".
If there is an address box, please write "2490 Kalakaua Ave. #19A, Honolulu, HI 96815".
We accept the following credit cards.
[ Visa, Master Card, Diners, American Express, Discover, JCB ]
To pay by credit card, please fill out the required information in your shopping cart screen.
If you are still unsure about credit card security on the internet, please feel free to call us during our business hours.
We keep all credit card numbers and other customer information totally private and do not share any information of any kind to third parties.
To pay by Paypal, please contact us for our account information.
Upon receipt of your payment by credit card/Paypal or upon clearing of your money order, we will ship out your ordered item(s) to your shipping address.
Ukulele(Express Mail)
| Ukulele Size | Shipping fee | |
| U.S domestic shipping fee | International shipping fee | |
| Standard | $35 | $50 |
| Longneck Standard | $35 | $50 |
| Concert | $40 | $60 |
| Super Concert | $50 | $70 |
| Tenor & Baritone | $50 | $70 |
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Others
| Ukulele Accessories | Shipping fee is shown for each item. |
| C D | U.S domestic shipping fee is $5 for up to 6 CDs. *International shipping fee is $13 for up to 6 CDs. |
| Book/DVD | Shipping fee is shown for each item. |
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PUAPUA Originals
| Accessory | *U.S domestic shipping fee is $5 for up to 10pcs. *International shipping fee is $13 for up to 10pcs. |
| T-Shirts | *U.S domestic shipping fee is $5 per shirt. *International shipping fee is $13 per shirt. |
- All returns and exchanges must be made within 7 days after you have received your merchandise from us.
Please contact us first before you ship back the merchandise that you wish to return. Please note that the 7 days begin the day you receive your merchandise. - Merchandise must be returned in the original condition, with the original receipt, in the original packaging including the warranty card, if any, and should show no signs of wear or abuse.
- Refunds are made for product value only, excluding shipping and handling charges for any returns or exchanges, other than craftsmanship defects or shipping damage.
If the product is defective or has been damaged during shipping, we will gladly refund the full amount of the original purchase. Note that defective means anything that has crippled the playability of the instrument. Fret intonation is not considered a defect as an ukulele is an instrument with a fixed saddle and non-adjustable neck, intonation can vary from ukulele to ukulele. We cannot guarantee any ukulele to have perfect pitch. - The following items are returnable only if defective or unopened or unused: strings, pitch pipes, tuners, cleaners, polishes, and polishing cloths, CDs, and DVDs. If defective, these items will only be exchanged for same product.
- Made-to-order ukuleles are not returnable.
- All ukuleles returned to us must be packed and sent back to us with the same care that we give when sending you the instrument.
It must be mailed via EXPRESS MAIL at the US Post Office or the equivalent method you receive your merchandise from us. The POSTMARK DATE must read no later than 7 days from the day you received it from us.
As all packages have a tracking number, we will be aware of the exact date that the package reached in your hands. - Only when all the rules stated above are complied with can we give you a refund or exchange.
Refund or exchange will be made after we receive and inspect returned/exchanged merchandise from you.
We pack our ukuleles with the utmost care, and we do this in two different ways.
If you are sending us back a return or exchange item, please follow the following instruction when packing your return.
If you are sending us back a return or exchange item, please follow the following instruction when packing your return.
- Ukulele with a case
After placing the ukulele in a ukulele case, please secure the ukulele so it does not move within the case, then wrap the case, then wrap the case with several layers of bubble wrap. - Ukulele without a case
If no case is purchased, please cover the ukulele with non-scratch wrapping paper, then place it in ac cardboard box and secure it so it does not move. Then please wrap it with several layers of bubble wrap.
After a week has past, pretend your ukulele gets stepped on, or you break a back brace. What do you do now?
You can bring it to your local guitar shop for repairs, and repairman who knows guitars can most likely fix an ukulele. But before you do that, please check with us to see if any repairs could be covered by the manufacturer warranty.
All manufacturers have different warranties, but most are a standard 90-day limited.
But some manufacturers offer lifetime warranties on defects. If you cannot find satisfactory repairs in your area, you may send the ukulele to us to get it repaired for you.
All shipping charges plus repair charges are incurred by the customer in any such case.
Please take very good care of your ukulele and it will take care of you.
NOTE: When sending us the ukulele, please send it with great care.
Ukuleles are fragile and we will not be held responsible for damages accumulated during shipping.
We are glad to help you in getting your ukulele repaired for any reason, but repairs can be expensive so be sure to practice "defensive playing" and do not play "Rockstar" with your several hundred dollar hand-made ukulele.
You can bring it to your local guitar shop for repairs, and repairman who knows guitars can most likely fix an ukulele. But before you do that, please check with us to see if any repairs could be covered by the manufacturer warranty.
All manufacturers have different warranties, but most are a standard 90-day limited.
But some manufacturers offer lifetime warranties on defects. If you cannot find satisfactory repairs in your area, you may send the ukulele to us to get it repaired for you.
All shipping charges plus repair charges are incurred by the customer in any such case.
Please take very good care of your ukulele and it will take care of you.
NOTE: When sending us the ukulele, please send it with great care.
Ukuleles are fragile and we will not be held responsible for damages accumulated during shipping.
We are glad to help you in getting your ukulele repaired for any reason, but repairs can be expensive so be sure to practice "defensive playing" and do not play "Rockstar" with your several hundred dollar hand-made ukulele.
For customers living outside of the state of Hawaii, there is no sales tax on any item.
For Kama'aina living in Hawaii there is 4.712% sales tax.
But this can be offset by your 10% Kama'aina discount!
For Kama'aina living in Hawaii there is 4.712% sales tax.
But this can be offset by your 10% Kama'aina discount!
| Company Name | MOOREA CORPORATION |
| Store Name | UKULELE PUAPUA |
| Sales Manager | Kenichi Nishimoto |
| Address | 2490 Kalakaua Ave. #19A, Honolulu, HI. 96815, U.S.A. |
| Contact | TEL: 808-924-2266 FAX: 808-924-3377 E-MAIL: mahalo@pua2.com URL: http://ukulele.pua2.com/ |
| Operating Hours | 9am to 10pm, 365.25 days a year. |
| Additional Fees | Shipping Only |
| Payment Options | Credit Card/Money Order |
| Payment Schedule | Payment must be made upon order. |
| Delivery of Goods | >Upon receipt of payment, goods will be shipped. Normal shipping time is within 5 days. |
| Shipping Fees | Fees vary depending on items purchased. |
| Returns and Refunds | Send the item(s) back to us only after contacting us. After confirmation of return, we will return only the full amount of the item(s) purchased. |
| Return Policy | Within 7 days of receiving the order. |
| Return Shipping | We will return shipping charges incurred in the case of a defective product. We will not return shipping charges incurred in the case of color, image, action, or fret pitch(Variance will occur in any instrument with a fixed saddle.) |
| Sales Tax | Local residents of the state of Hawaii must pay 4.712% tax. Outside residents do not need to pay any sales tax. |